The service factory concept has been in vogue for some time. As long ago as
July 1989 the Harvard Business Review published a seminal article by Chase
and Garvin titled The Service Factory[i]. They argued that "The factory of
the future is not a place where computers, robots, and flexible machines do
the drudge work . . . the next generation, then, will compete by bundling
services with products, anticipating and responding to a truly comprehensive
range of customer needs."
In this paper we explore the concept of the Service Factory as a Service
(SFaaS) which provisions software services delivered on-demand using the SaaS
(Software as a Service) model. As Chase and Garvin envisaged, the Service
Factory as a Service is a combination of technology products that deliver
very high quality and productivity, combined with professional services that
integrate the factory... (more)
In my last post Oh No! We need another Practice Framework, I developed the
earlier theme commenced in “Beware the New Silos”. I argued that the
widely used frameworks are narrowly discipline centric and actually inhibit
cross discipline working. I described how my own firm’s experiences have
led to the development of a de facto framework, (we call it SOAM) and
illustrated how this is essentially a value chain commencing with customer
demand and finishing with value add to some enterprise.
I ended by sketching some basic principles concluding that we need a new
framework that is ... (more)
The English language is well known for its subtlety. Sometimes it’s a
delight, but on other occasions it can be very frustrating. If I use the term
Gothic Architecture you will immediately understand I am describing a style
of architecture that flourished in medieval times. And if like me you are
interested in ecclesiastical architecture you will know that this style was
used in many of the great cathedrals and churches across Europe, which were
distinctive because of key architectural patterns that enabled great
increases in height and internal light of the buildings without inc... (more)
SearchSOA.com interviewed co-authors Thomas Erl and Anne Thomas Manes to
discuss their recently published book, SOA Governance: Governing Shared
Services On-Premise and in the Cloud (Prentice Hall, April 2011). The Q&A
didn’t encourage me to buy their book.
Question: How you define SOA governance?
Answer: Manes “The quick definition is 'governance makes the rules.' . . .
the best governance system is one that people appreciate, that helps people
get work done, with the highest quality, and that is beneficial to business.
Commentary: Governance doesn’t just make the rules. SOA Gover... (more)
When I am asked about the state of SOA, I sometimes comment that anything
involving architectural change is bound to take a little time. But my more
considered response would be that whilst the impression of SOA is now
widespread, true implementation of the SOA vision, for most enterprises
remains a distant vision, if indeed they still remember what that was.
For me the vision was encapsulated in the report by one of our customers on
their SOA progress in 2009. They reported their systems were exploding in
size and complexity. They had scant standardization, and there was no singl... (more)