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Independent Guidance for Migrating to the Service Oriented Cloud

David Sprott

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The service factory concept has been in vogue for some time. As long ago as July 1989 the Harvard Business Review published a seminal article by Chase and Garvin titled The Service Factory[i]. They argued that "The factory of the future is not a place where computers, robots, and flexible machines do the drudge work . . . the next generation, then, will compete by bundling services with products, anticipating and responding to a truly comprehensive range of customer needs." In this paper we explore the concept of the Service Factory as a Service (SFaaS) which provisions software services delivered on-demand using the SaaS (Software as a Service) model. As Chase and Garvin envisaged, the Service Factory as a Service is a combination of technology products that deliver very high quality and productivity, combined with professional services that integrate the factory... (more)

Agile Business Modeling – The Core Heuristic?

How many times have I heard that the real problem with Agile is getting to the start line? There has to be some definition up front, but Agile methods don’t really help. Perhaps it’s a little secret for many organizations that they feel they must do more specification work up front because it makes it easier to control the Sprints. Oh dear! To get to this starting gate we need to model the agile business in an Agile manner (YES!). Further we do not want to undertake complete or detailed business architecture (NO!!). We don’t have time, and anyway the core of the innovation and a... (more)

Framework for Service Oriented Ecosystem

I note interesting debates about the need for a next-generation EA framework. However I am disappointed by the less than radical nature of debate that, at least I, have observed. I submit a good place to start is with the fundamental nature of business and how it is evolving and to consider what the enterprise of the future looks like. There are many indicators that we are entering a new phase of IT exploitation that will represent a real paradigm shift. Paul Krugman suggests IT is at last becoming significant, enabling a technology revolution to rival previous technology revolut... (more)

Business Design for the Service-Oriented Enterprise

The way we design business is undergoing profound transformation. For the past 100 years business design has been directly influenced by Frederick Taylor, focused on how we do work and how we can make it more efficient. The LEAN and Six Sigma movements are the visible manifestation of that thinking. Together with BPM they have focused on incremental improvements of primarily internal processes and tasks encoded in process orchestration and workflows that control how the enterprise works. But this is equivalent to looking in the rear view mirror to design tomorrows business. In t... (more)

The Next Big Leap: Everything is a Business Service

Since the 1970s, authors like Alvin Toffler[1], Daniel Bell[2] and John Naisbitt[3] have predicted the post-industrial society. They forecast the end of the industrial era and the dominance of services and information. This is not a new message; the entire service provider industry has reformed around this idea, and in the USA today non-manufacturing industries account for almost 90 percent of the economy. Virtually every product today has a service component to it and many products have been transformed into services. One of the most interesting examples of this is the Amazon Kin... (more)