The service factory concept has been in vogue for some time. As long ago as
July 1989 the Harvard Business Review published a seminal article by Chase
and Garvin titled The Service Factory[i]. They argued that "The factory of
the future is not a place where computers, robots, and flexible machines do
the drudge work . . . the next generation, then, will compete by bundling
services with products, anticipating and responding to a truly comprehensive
range of customer needs."
In this paper we explore the concept of the Service Factory as a Service
(SFaaS) which provisions software services delivered on-demand using the SaaS
(Software as a Service) model. As Chase and Garvin envisaged, the Service
Factory as a Service is a combination of technology products that deliver
very high quality and productivity, combined with professional services that
integrate the factory... (more)
How many times have I heard that the real problem with Agile is getting to
the start line? There has to be some definition up front, but Agile methods
don’t really help. Perhaps it’s a little secret for many organizations
that they feel they must do more specification work up front because it makes
it easier to control the Sprints. Oh dear!
To get to this starting gate we need to model the agile business in an Agile
manner (YES!). Further we do not want to undertake complete or detailed
business architecture (NO!!). We don’t have time, and anyway the core of
the innovation and a... (more)
I note interesting debates about the need for a next-generation EA framework.
However I am disappointed by the less than radical nature of debate that, at
least I, have observed. I submit a good place to start is with the
fundamental nature of business and how it is evolving and to consider what
the enterprise of the future looks like. There are many indicators that we
are entering a new phase of IT exploitation that will represent a real
paradigm shift. Paul Krugman suggests IT is at last becoming significant,
enabling a technology revolution to rival previous technology revolut... (more)
The way we design business is undergoing profound transformation. For the
past 100 years business design has been directly influenced by Frederick
Taylor, focused on how we do work and how we can make it more efficient. The
LEAN and Six Sigma movements are the visible manifestation of that thinking.
Together with BPM they have focused on incremental improvements of primarily
internal processes and tasks encoded in process orchestration and workflows
that control how the enterprise works.
But this is equivalent to looking in the rear view mirror to design tomorrows
business. In t... (more)
Since the 1970s, authors like Alvin Toffler, Daniel Bell and John
Naisbitt have predicted the post-industrial society. They forecast the end
of the industrial era and the dominance of services and information. This is
not a new message; the entire service provider industry has reformed around
this idea, and in the USA today non-manufacturing industries account for
almost 90 percent of the economy. Virtually every product today has a service
component to it and many products have been transformed into services.
One of the most interesting examples of this is the Amazon Kin... (more)